Hydrabae – Refund & Return Policy
At Hydrabae, we take pride in providing you with products that meet the highest standards of quality and safety. Since our products are consumables, we follow a strict no return once opened policy. Please read the details below:
RETURNS
We only accept returns under the following conditions:
● You received the wrong product.
● The product was damaged, defective, or tampered with at the time of delivery.
To be eligible for a return, the item must be:
● Unopened, unused, and in its original packaging.
● Returned within 7 days of receiving your order.
If you receive a damaged or incorrect product, please contact us at
support@hydrabae.com with your order details and photos of the product within 48 hoursof delivery.
REFUNDS
● Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
● If approved, your refund will be processed within 7–10 business days, and the amount will be credited to your original method of payment.
CANCELLATIONS
● Orders can only be cancelled before they are shipped.
● Once dispatched, cancellation requests cannot be accepted.
CONTACT US
For any queries related to returns, refunds, or cancellations, please reach out to our customer support team at support@hydrabae.com