Terms & Conditions
THIS DOCUMENT IS AN ELECTRONIC RECORD in accordance with the provisions of the Information Technology Act, 2000, its applicable rules, and the Consumer Protection (E-Commerce) Rules, 2020. It is generated electronically and does not require physical or digital signatures.
Please read these Terms and Conditions (“Terms”) carefully before accessing or using www.hydrabae.com or any other digital platform operated by Hydrabae Wellness LLP (“Hydrabae”, “Company”, “we”, “us”, or “our”). By using our Website or purchasing any of our products (“Products”), you agree to comply with and be legally bound by these Terms.
1. ELIGIBILITY
Only individuals who can form legally binding contracts under Indian law are permitted to use this Website.
Minors (under 18 years of age) must access the Website through a parent or legal guardian. If you represent a business or organization, you must have valid authority to agree to these Terms on its behalf.
2. MODIFICATIONS TO TERMS
Hydrabae reserves the right to revise, modify, or update these Terms at any time without prior notice. Continued use of our Website following such updates constitutes your acceptance of the revised Terms.
3. PRODUCTS AND SERVICES
● Our Products are intended strictly for personal use and not for resale or commercial redistribution unless expressly authorized by Hydrabae.
● Prices, offers, and availability may change without notice.
● Product images, colors, and descriptions on the Website are for reference and may vary slightly from actual Products.
4. COMMUNICATION CONSENT
By using our Website or providing your contact details, you consent to receive communications from Hydrabae via SMS, email, phone calls, or WhatsApp—even if your number is registered on DND/NCPR lists. To opt out, you may:
● Click the unsubscribe link in our promotional emails; or
● Write to us at customer@hydrabae.com.
Our registered address:
Hydrabae Wellness LLP, 1201 Brooklyn Tower, SG Highway, Ahmedabad, Gujarat 380015
5. INTELLECTUAL PROPERTY
All content, including text, logos, graphics, trademarks, product packaging, and designs displayed on this Website are the exclusive property of Hydrabae Wellness LLP or its partners. Unauthorized use, reproduction, or modification of any such materials is strictly prohibited.
6. ACCOUNT AND ACCESS
If you create an account, you are responsible for maintaining its confidentiality and for all activities under it.
You must notify us immediately in case of unauthorized use. Each user may operate only one registered account.
7. THIRD-PARTY LINKS
Our Website may include links to external websites or services. Hydrabae does not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites.
8. ACCEPTABLE USE
While using our Website, you agree not to:
● Violate any applicable laws or regulations;
● Post or transmit harmful, abusive, or defamatory content;
● Attempt to hack, interfere with, or disrupt Website operations;
● Misuse the platform for fraudulent or commercial advertising purposes.
Violation of this policy may result in suspension or permanent blocking of access.
9. PAYMENT TERMS
We accept secure online payments through UPI, credit/debit cards, wallets, and net banking.
Cash on Delivery (COD) may be available for select locations.
All prices include applicable taxes unless stated otherwise.
10. SHIPPING AND DELIVERY
● Orders below ₹499 may incur a shipping charge of ₹70.
● Standard delivery timelines are 5–7 working days, subject to location and logistics.
● In rare cases of delays, you may cancel an unshipped order by contacting our support team.
Tracking details will be shared via email or can be viewed in your account section.
11. CUSTOMER SUPPORT
Our customer service features are meant for general assistance. Misuse, including spam or abusive language, may result in restricted access.
12. DISCLAIMER OF WARRANTIES
All Products and the Website are provided on an “as is” and “as available” basis. Hydrabae makes no representations or warranties regarding the completeness, reliability, or suitability of the Products or Website content for any particular purpose.
13. LIMITATION OF LIABILITY
Hydrabae, its affiliates, partners, or employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Products or Website. Our maximum aggregate liability shall not exceed the total amount paid by you for the Product in question.
14. INDEMNITY
You agree to indemnify and hold harmless Hydrabae Wellness LLP, its partners, officers, employees, and affiliates against all claims, damages, or expenses resulting from your use of the Website, Products, or violation of these Terms.
15. PRIVACY POLICY
Your personal information is collected and processed in accordance with our Privacy Policy, available on the Website. Please review it to understand how we handle your data.
16. GENERAL CONDITIONS
● Force Majeure: Hydrabae will not be responsible for delays or failures caused by events beyond our control (natural disasters, strikes, or network failures).
● Termination: We reserve the right to suspend or terminate access for violations or misuse.
● Jurisdiction: These Terms are governed by Indian law. All disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.
● Assignment: You may not assign your rights under these Terms without our written consent.
17. CONTACT & GRIEVANCE REDRESSAL
For any concerns, queries, or complaints, please contact:
Email: Customer@hydrabae.com
Grievance Officer: Aayush Shah
Address: Hydrabae Wellness LLP, 1201 Brooklyn Tower, SG Highway, Ahmedbad
Timings: Monday–Friday, 10:00 AM – 7:00 PM